I have paid by Bitcoin but the server is not installed yet?

We get a high amount of tickets asking why the VPS is not provisioned yet? The answer to this question is when you pay by Bitcoin as soon as the transaction gets confirmed by the Bitcoin network the system automatically installs your order (it usually takes 1 to 20 minutes). However, sometime the Bitcoin network is very busy or the transaction fee is very low and the transaction may take longer. If a transaction does not confirm at least 3 confirmation in 24 hours. The transaction will be rejected and be refunded to your Bitcoin wallet.

To avoid this problem simply specify a higher rate for the fee when you are about to pay by Bitcoin and your server will be installed after the 3rd confirmation.

If you have any problem with a payment please direct directly to our gateway processor by going to:
https://www.coinpayments.net/help-support


For more information please take a look at
https://bitcoin.org/en/how-it-works
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